There can be a couple of reasons why a paid subscriber sees the free version of DAT One (Mobile).

  1. Logging in with an incorrect email address may be the cause.  Ensure that the email address provided is the one used when signing up for services.
  2. Problems with payment may also be the cause.  If the monthly automated payment is declined, you will be logged out of DAT One (Mobile).  When signing back in, you will be entered into the free version and limited on searching for loads.  To resolve a payment issue, or to update your payment method,, click HERE.
  3. Logging in with social media (Google, Apple or Facebook) can be the cause. Make sure to type the credentials on the respective boxes showed below the social media options.