If you are unable to see the carrier's location, check for the following:

  1. Make sure the carrier has accepted your tracking request.  If the request is still in a "Pending" status.  You will not be able to track the carrier.
  2. The carrier may have denied the location service permission on their phone.  If they have, the DAT One mobile app does not have the permissions to use the GPS services on the device, making tracking impossible.
    Ask the carrier to tap the FIX IT option at the top of the DAT One mobile app on the My Shipments tab and they will be prompted to enable their location services.  This will allow their location to be shared with you.